Social Glass

A recent press release from businesswire.com highlights Mindtouch’s continued growth in the Enterprise 2.0 marketplace (disclosure: I’m working with Mindtouch’s CEO Aaron Fulkerson on a side project, and I know he’s not a fan of the term “Enterprise 2.0″, but it’s the biggest tag in my tag cloud and I’m duty-bound to make it even bigger). Mindtouch creates a product called Deki Wiki, an open source wiki and community platform. They make money by selling enterprise support subscriptions, a model that is increasing in popularity.

According to the press release, Mindtouch has seen a 100% increase in active installations (200,000 in total) since last year, and is being used by major organizations including FedEx, Microsoft, and EMC (made famous by Chuck Hollis who chronicled EMC’s adoption of Clearspace).

Deki Wiki ships with a nice WYSIWYG editor to make it easy for the technically-challenged user to add and modify content. Moreover, Deki Wiki is a mashup platform and has out of the box integration capabilities with Dapper, Google Charts, widgetbox and Digg, just to name a few services. It can also be customized to integrate with line of business applications, including those that might be exposed by mashup makers like Kapow.

Development Managers will find Deki Wiki’s integration with Subversion and Mantis (an open source issue management tool) to be a big plus.

Aaron Fulkerson is a pretty switched on guy, so I’m expecting Mindtouch to have more and more of an impact on the Enterprise 2.0 market as each quarter passes.

Only in San Francisco can you find advertising for open source software. SugarCRM is a popular open source Customer Relationship Management application. Good competitor to the likes of Siebel and Peoplesoft. I was walking in the lobby of a building in the financial district when I saw this. I must say it’s pretty cool to be in the land of technology and innovation.

Mediawiki is the popular, open source wiki application that powers wikipedia. Many organizations run mediawiki on their intranets including Avenue A Razorfish. One of the issues with the out of the box version of mediawiki is its categorization (or tagging) feature. Users are required to type the text “[Category:” followed by the category, then “]” (”[Category:design]”, for example) on the wiki page.

While this does not seem overly complicated it, becomes very difficult for users to reuse categories as there’s no feature on the edit page that shows them which categories have already been used. As a result, we might end up with two categories “design” and “designs” that should be the same.

A colleague of mine, Andreas Rindler, has solved this problem with a mediawiki Category Suggest extension.

CategorySuggest provides a Google Suggest like functionality to the edit page of articles. A separate “Categories” input box is added below the article page. When a user starts typing the name of an existing category, the extension retrieves a list of existing categories from the Mediawiki database and suggests matches to the user. The user can either type the name of a new extension or pick from the list of suggested categories.

Click over to his blog post describing the extension for a better overview.

I was talking with a colleague the other day about a major project that had been deployed to Production a few months ago for one of his clients. The solution is a “standard” J2EE application” (EJBs, JMS, Struts, JBoss etc.) and is used both behind the firewall for CSRs and on the internet for online order handling. While it is stable, there are a few quirks/bugs with the online component. Some of these bugs are discovered by testers, but interestingly the majority are discovered by “an industry community” which details them on a forum.

My colleague said the feedback they get from this forum is invaluable and has lead to many incremental system improvements. And best of all nobody has to pay an army of testers to find these holes in the system.

Talk about leveraging the longtail for business benefit.

Avenue A Razorfish was one of the first companies credited with attempting Enterprise 2.0. They based their solution on mediawiki and made modifications to the codebase for Wordpress and Active Directory integration (AD integration is a great way to avoid the hassle of registering users manually). They also encouraged their employees to use a certain tag on delicious when bookmarking links. The solution then automatically presented newly bookmarked items on the home page by invoking a delicious API to retrieve all bookmarks tagged with that tag.

Avenue A Razorfish is now evolving their wiki to include more features. I’d like to direct you to their blog post which contains an embedded slideshare presentation that explains their approach. They’ve definitely got some great ideas.